Last updated: August 2026

edenseven Ltd ("edenseven", "we", "us") is the data controller responsible for your personal information across both the edenseven.co.uk website and the cero.earth sustainability platform. This Privacy Policy describes how we collect, use, share, and protect your personal information when you interact with either service.

This policy does not apply to data that our customers process, store, or host using the cero.earth platform — that data is governed by the customer's own privacy practices and applicable data protection agreements.

Personal information we collect

From the edenseven.co.uk website

We collect personal information when you use our website, contact us, or apply for roles with us. This may include:

• Information you give us: Company name, contact details, work history, and where relevant, bank details, references, a copy of your CV or profile, and certain checks (e.g. DBS checks) where clients request them.
• Information from other sources: We may collect data indirectly from subscribed or publicly available sources such as directories, job boards, online CV libraries, company websites, and social media sites such as LinkedIn.
• Voluntarily provided information: Customer surveys, feedback on message boards, or communications via email.
• By reference or word of mouth: You may be recommended by a friend, former employer, colleague, or present employer.
• Industry events: Information exchanged at networking events.

From the cero.earth platform

We collect some personal information when you use cero.earth, including:

• Information you give us: Business contact details (telephone, addresses, email addresses) and communications you send us through the platform, such as support requests.
• Automatic information: Network and connection information, computer and device information, authentication and security credentials, login and logout activity, and the frequency and duration of your interactions with the platform.
• Information from other sources: We may collect information about you from service providers, partners, and publicly available sources.

How we use your personal information

We use your personal information to operate, provide, and improve our services. Our purposes include:

• Provide our services: To deliver edenseven's consultancy services and the cero.earth platform, process transactions, manage registrations, subscriptions, users, purchases, and payments.
• Recruitment: To introduce candidates to clients for permanent employment, temporary assignments, or professional contracts; to match skills, experience, and education with potential opportunities.
• Measure, support, and improve: To measure use of, analyse performance of, fix errors in, provide support for, and develop our offerings.
• Communicate with you: To send newsletters, e-books, industry reports, survey invitations, and to respond to your requests via different channels (e.g. phone, email).
• Comply with legal obligations: Where we have a legal obligation to collect, use, or retain your personal information.
• Fraud and abuse prevention: To prevent and detect abuse and protect the security of our customers, cero.earth, and others.

If we require consent to perform a particular function, we will request this from you. We will not collect any personal data from you that is not needed to provide our services.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website or use cero.earth, we may collect information from you automatically through cookies or similar technology.

We use cookies to:

• Keep you signed in
• Recognise your browser or device and recognise you on our website
• Remember your previously selected preferences (e.g. language, location)
• Understand how you use our services to help us make improvements

You can set your browser not to accept cookies. For further information, visit allaboutcookies.org. In a few cases, some of our website features may not function as a result of disabling cookies.

How we share personal information

Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share personal information only as described below:

• Transactions involving third parties: As part of the authentication and authorisation process when exchanging data with third-party software used for the normal operation of cero.earth, we may need to provide user information that includes personal information.
• Third-party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include customer onboarding, support services, and software development activities. These providers have access to personal information needed to perform their functions but may not use it for other purposes. They must process that information in accordance with this Privacy Notice and applicable data protection law. Current sub-processors include HubSpot and RecruitSoSimple for candidate management, marketing, and lead generation.
• Business transfers: As we develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice.
• At your option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

Location of personal information

All personal data edenseven Ltd collects is processed by our staff in the UK. For the purposes of IT hosting and maintenance, some information may be located on servers within the European Union. cero.earth stores data in the United Kingdom, but the software can be accessed from anywhere via the internet. In the unlikely event that we need to transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by applicable data protection laws.

How we secure your information

At edenseven, security is our highest priority. We design our systems with your security and privacy in mind.

• We only run our services with cloud service providers that comply with the best security controls.
• We maintain a robust authentication and authorisation process to ensure only legitimate users can access their accounts.
• We protect the security of your information during transmission to or from our websites, applications, products, or services by using encryption protocols and software.
• edenseven Ltd is certified to ISO 9001 (Quality Management) and ISO 14001 (Environmental Management), demonstrating our commitment to rigorous operational standards and continuous improvement.

Retention of personal information

We keep your personal information to enable your continued use of our services, for as long as it is required to fulfil the relevant purposes described in this Privacy Notice, as may be required by law, or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law. You may request deletion of your data at any time.

Your data protection rights

edenseven Ltd would like to make sure you are fully aware of all your data protection rights under the UK GDPR and Data Protection Act 2018. Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate, or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Third-party sites and services

The edenseven Ltd website and cero.earth platform may include links to other websites and applications. These companies may collect information about you when you interact with their content or services. We are not responsible for the practices of these companies. Please consult their privacy policies to learn about their data practices.

Changes to our privacy policy

edenseven Ltd keeps its privacy policy under regular review and places any updates on this web page. Our business changes constantly, and our Privacy Notice may also change. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all personal information we have about you and your account. We stand behind the promises we make and will never change our policies and practices to make them materially less protective of personal information collected in the past without informing affected individuals and giving them a choice.

How to contact us

If you have any questions about this privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

• For edenseven.co.uk enquiries: [email protected]
• For cero.earth platform enquiries: [email protected]

edenseven Ltd, 5 High Green, Great Shelford, Cambridge CB22 5EG. Company registration number: 13048417.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that edenseven Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office (ICO).

Website: ico.org.uk